Privacy Policy

We value your privacy and take the protection of your personal data very seriously. Therefore, it is important to us that you understand how we collect and process your personal data.

This Privacy Policy concerns the processing of personal data that occurs when we collect information about you, including website and social media.

The Privacy Policy explains what personal data we collect about you, why it is collected, how it is collected and how it is processed. The Privacy Policy also explains your rights in relation to your personal data and how you can exercise these rights.

If you choose to let other people, such as family members or employees, shop with BioNutria in your name, please ask them to read this Privacy Policy.

Click here to read about the Personal Data Act from the Danish Data Protection Agency.

Key principles

Our Privacy Policy can be summarised as follows:

We are open about how we collect and use your personal data.
We use your personal data to provide you with better and more relevant services.
We always take steps to ensure that we store your personal data in a secure manner.

We believe that all our customers should have the same standards of privacy. That is why we apply our key privacy principles in all countries where we operate, even if local legislation sets lower standards for personal data protection. We always process your personal data in accordance with the following key principles:

We process your personal data in accordance with this Privacy Policy and applicable laws.
We tell you what personal data we collect about you, and why and how we collect and process this information.
We only process your personal data for legitimate purposes and only for as long as necessary to achieve those purposes or as long as otherwise required by applicable law to store it.
We enable you to make relevant choices and control our processing of your personal data, not only when we are required to do so under applicable law, but also in other circumstances where we deem it appropriate and technically feasible.
We respect the rights to the protection of personal data that you have under the law. This includes your right to access the personal data we keep about you, to correct it and to keep it updated.
We take appropriate security measures to ensure that your personal data is secure.
We take appropriate measures to ensure that your personal data is adequately protected wherever in the world we process it.

BioNutria Denmark ApS, Europavej 6, 8990 Faarup, determines the purpose for which your personal data is collected and processed, and BioNutria is therefore the “data controller” as defined in the personal data legislation.

BioNutria is legally responsible for ensuring that your personal data is processed in accordance with this Privacy Policy, including our key principles and applicable law.

How we collect your personal data

We collect your personal data in two ways:

Information that you provide to us yourself, for example when you buy an item on bionutria.dk or through our sales staff.
Information that we collect automatically and information that is generated when you actively participate on our social media or order our newsletter.

We explain below what personal data we typically collect about you.

We collect the following information from you when you purchase one of our products:

Your name, phone number, email address, postal address, delivery address, VAT number and other information that you provide to us when you register to purchase our products online or by phone.
Credit or debit card information, bank account number and registration number or other bank or payment information, as well as the amounts, dates and times of any payments you make to us.
Information about your customer account with us, such as the type of agreement you have with us and the timing of any payments – both due and received.
Information about your agreement with us, such as an email or a letter you send to us; information about any queries you have made or feedback you have provided to us.

We collect the following information about you if you choose to receive newsletters, marketing, etc. from us

Contact information such as name, phone number, email address and mailing address

Information that we collect automatically

When you visit us on our digital platforms, such as our website and social media, we automatically collect information about you. The information we automatically collect varies by media.

When you visit our website and/or social media, we automatically collect the following information about you.

The IP address of your device, such as your PC, tablet or smartphone.
Browser type and versions.
Browser plug-in types and versions.
Operating systems and platforms.
Information about your visit, including which websites led you to our website, the sub-pages you visit on our website and websites you visit from our website.
Information about products you have viewed or searched for on our website
Any download errors.
The length of visits to certain pages and how you interacted with those pages.

The information we collect automatically when you use our website and social media is collected through cookies and similar technology. Read more about cookies in the text below.

How we use your personal data – the purposes of the processing of your personal data

The collection and processing of your personal data is primarily for us to deliver the agreed services and products to you, including to provide good service in connection with the sale of our products.
This processing includes:

Managing your customer relationship with us, including managing and executing your orders, sending invoices for purchases and collecting payments for our products.
Communicating with you about the products we provide to you, sending notifications about purchases and about any errors. Answering questions and feedback.
Registration in customer database.
Managing our products for internal optimisation, including troubleshooting and optimisation of processes, so we can provide you and our other customers with an even better customer experience.
Ensuring that the content from our website is presented in the most effective way for you and your devices.

In addition, we may use your personal data in connection with marketing, for example to offer you more relevant and tailored products and to send you information and newsletters about our general services and products. However, such personal data processing will only take place if you have given your consent.

Furthermore, BioNutria uses personal data to compile statistics and analyses, for example to identify general trends, improve our understanding of customer behaviour and develop new products. Most of these statistics are based on anonymised data.

How long we keep your personal data

We will not retain your personal data for longer than necessary for the purpose for which it was collected, unless we are required by law to retain it for longer than that.

According to the accounting legislation, BioNutria is obliged to keep accounting material for five years from the end of the financial year to which the material relates.

Marketing consents are stored for documentary reasons as long as they are valid and until two years after their last use.

Data relevant to any claims that are time-restricted under the statute of limitations will be stored for three years for documentary reasons.

How we use cookies

Cookies

www.bionutria.dk uses cookies in the objective of optimising the website and its functionality, thus making your your visit to our site as pleasant as possible.

If your browser is unable to handle cookies or you have turned them off, you will not be able to shop in our online store. You can see the rest of our website but cannot use the online store.

Of course, you are welcome to place your order by email.

What is a cookie?

A cookie is a small text file that is downloaded to your browser so it can recognise your computer upon return visits. There are no personal data saved in our cookies, and they cannot contain any virus. Cookies are usually classified as either session cookies or permanent cookies:

Session cookies do not remain on your computer after you leave a website or close the browser. All the information collected allows BioNutria to analyse traffic patterns. This enables us to provide our visitors with a better experience by continuously improving the content, customising the website, and making it easier to use.

Permanent cookies remain on your computer after you leave the website. We use permanent cookies to analyse whether visitors come back several times. This can help to show whether users consider the website useful and value-creating.

What are cookies used for on our website

Cookies are used to keep statistics on the number of users and data regarding age, gender, geography and interests of our users, in order to adapt content and advertising accordingly. Please note, however, that without cookies you may not be able to use all functions.

How long are cookies stored?

Cookies sletter sig selv efter et vist antal måneder (kan variere), men de fornyes efter hvert besøg på hjemmesiden.

Participation in contests

If you wish to participate in a contest offered by BioNutria, you may be asked to provide personal information. In such cases, your data will only be stored for as long as it is necessary to conduct the contest. Once the contest has ended, any personal information you provided will be deleted.

Newsletter subscription

When signing up for newsletters, we will store the personal information you have provided. Here you allow BioNutria to contact you by email with inspiration, news, contests, and advice and guidance.

You can unsubscribe from the newsletter at any time using a link at the bottom of the email sent to you.

Questions about the privacy policy

If you have a question, concern or complaint about the privacy policy or our handling of your information, please contact us at bogholderi@bionutria.dk

BioNutria Denmark ApS

VAT/Reg. no.: 21403644

Europavej 6, DK-8990 Faarup

Denmark

23/05/2018